Shipping Policy

We currently only ship within Canada and the US.

How Parcels are Shipped

Within Canada, 10 sheets (12x18s) or less are shipped lettermail with Canada Post.  Orders between 5 and 10 sheets will ship in 2 separate envelopes as this saves on shipping costs.  Lettermail can NOT be tracked.

11+ sheets (12x18s) or orders including felt balls will be shipped with Chit Chats Express.  These orders CAN be tracked, however, the tracking information is not usually updated until the box reaches Ontario.

To the US, orders are shipped with Chit Chats Express, switching to USPS once they cross the border.

Track Your Package

Flat rate boxes can be tracked by following this link www.chitchatsexpress.com/tracking and entering your name into the keyword search.

Where Orders are Shipped From

Your orders are shipped from Dartmouth, NS.  Parcels are picked up on Mondays, Wednesdays and Fridays.  The parcels travel by courier to Ontario where they then switch over to Canada Post and can be tracked.

Delays

Please keep in mind that Canada is large and there can be winter storms in any province that might slow down the shipping process.  We have no control over the length of time it takes to receive your order once it has been shipped.  Also, Holidays can interfere with shipping times.  Not all provinces observe the same holiday schedule, but it can still cause delays to your shipment.

Shipping Times

Orders ship out 3-5 days after they have been placed.  An email will be sent to you once your order is on it’s way.  Shipping times vary greatly and there is no way to accurately predict how long it will take for you to receive your order.  Ideally you will get your parcel within 7-10 days but it can take upwards of 3 weeks in some cases.

Lost Parcels

A shipment will not be considered lost until at least 3 weeks have passed from shipment date.  We are not responsible for lost parcels, however please contact us if your order never arrives and we will do our best to find an equitable solution.  If you can, please wait at least 3 weeks to contact us.  Typically your parcel will have arrived in this time and it is becoming difficult to keep up with the volume of inquiries about shipped orders.

Shipping Charges

These are the shipping charges, as of October 2017, for felt sheets. Shipping charges for other products, such as balls, will be calculated based on weight.  These charges are subject to change, an announcement will be made in such an event.

Within Canada
2 sheets (12x18s) – $2.73
3-5 sheets (12x18s)      – $4.05
6-7 sheets (12x18s)     – $6.43
8-10 sheets (12x18s)    – $7.75
11-22 sheets (12x18s)    – $11.89
23-47 sheets (12x18s)    – $16.09
48-76 sheets (12x18s)  – $17.89
77 sheets or more       – $20.29

To the US:
Up to 6 sheets (12x18s) – $9.00
7 sheets or more (12x18s) – $18.00

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